Optimize door-to-door sales and service routes to be more efficient, reducing cost and delivering the best service possible. Grow your business by engaging and motivating your sales reps to focus on the behaviors that drive results.
Both residential- and commercial-focused telecommunications organizations can use business insights from Performance Scorecards and maps for Salesforce to accelerate business strategy and improve organizational efficiency.
Business & Residential Outside Sales
- Identify where your target accounts reside on the map, then use routing and optimization capabilities to create & schedule targeted routes and visit more customers per day
- Employ Performance Scorecards to make it immediately clear where each sales rep stands, and if they’re on track to meet their goals
- Accelerate onboarding by quickly giving new reps visibility into their geographic territory and use Success Plans to coach new hires consistently
- Validate sales team locations and duration of time spent on site for compliance with mobile Check-in functions
Inside Sales
- Employ Performance Scorecards to make it immediately clear where each sales rep stands, and if they’re on track to meet their goals
- Keep team members engaged and motivated to perform with Contests and Leaderboards that encourage friendly competition
- Coach your team to success with LevelEleven Coaching
Field Service
- Create the most efficient routes for technicians to reduce travel time and increase time spent servicing customers
- Validate service team locations and duration of time spent on site for compliance with mobile Check-in functions
- Track activities using Performance Scorecards to make it immediately clear if team members are on track to meet their service goals
- Visualize scheduled travel plans and update events or appointments right from the map with Calendar-Based Scheduling
Management & Operations
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- Easy access to sales rep activity to evaluate KPIs and analyze overall efficiency with complex filtering
- Utilize geolocation to visualize data pertaining to customers and refine business strategy
- Perform mass updates, reassigning accounts to a new rep or between territories directly from the map
- Improve visibility over large teams with roll-up and drill-down views of performance from Executive Scorecard
- Use Live Vehicle Tracking to show the exact location of technicians and provide insights into vehicle performance and driver behavior
- Use automated assignments to route leads and/or service cases into assigned territories
Commercial Sales
- Identify where your retail sales locations reside on the map, then use routing and optimization capabilities to create optimized routes for scheduled visits with the retail sales for regional managers
- Easily Check-in at locations and record notes or tasks on-site with geolocation stamped check-in functions
- Design trips around scheduled visits and follow-up visits to maximize travel impact directly from the map in Salesforce
- Visualize locations of fiber lines to strategize prospecting to nearby businesses
